Support

Something not working, a scan that looks wrong, or an idea? Write to us and we’ll get back to you as soon as we can.

My scan was rejected

If Absix cannot assess your photo, it explains why and asks you to take another:

• No torso found: frame from the waist to the chest and fill the guide outline.
• Too dark or blurry: face a window or a lamp, hold the phone still, wipe the lens.
• Clothed: your abdomen needs to be visible. A sports bra is fine; a shirt is not.

My score changed less than I expected

Scores are visual estimates, and lighting, posture and time of day can affect them. Absix limits changes between scans to reduce sudden fluctuations. Compare photos taken in similar conditions over several weeks; a small score change alone does not tell you how much progress you have made.

I reinstalled and lost my progress

You can start using Absix without signing in. If you linked Apple or Google in Profile before reinstalling, sign in with the same account and your scans and plan come back. If you did not link, use Restore on the paywall to recover your subscription; the scan history itself cannot be recovered.

Subscription and refunds

Purchases are handled by Apple or Google. Manage or cancel in your store account settings, and request refunds at reportaproblem.apple.com or through Google Play’s order history.

Delete my account

Profile › Delete account removes everything, or follow these steps.